Terrasolid products


Terrasolid Ltd.
Kanavaranta 7 B 28
00160 Helsinki

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Limitation of liability for internal content

The pages on the website (“the website”) are published by Terrasolid Ltd. (“us”, “our” or “we”) and may contain, where indicated, materials provided by third parties. The content of our website has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of any of the pages. We maintain the right to modify and update partly or in full any information, products, and services provided on our website at any time without prior notice.

We publish the website “as is” without any warranty of any kind, express or implied, as to the operation of our site, the accuracy of the information or the products or services referred to on the website. We cannot assume any liability for any losses or damage that may result from use of the website.

Limitation of liability for external links

Our website contains links to the websites of third parties (“external links”). As the content of these websites is not under our control, we cannot assume any liability for such external content. In all cases, the provider of information of the linked websites is liable for the content and accuracy of the information provided. At the point in time when the links were placed, no infringements of the law were recognisable to us. As soon as an infringement of the law becomes known to us, we will immediately remove the link in question.


The content and works published on this website are governed by the copyright laws of Finland. Any duplication, processing, distribution, or any form of utilisation beyond the scope of copyright law shall require the prior written consent of the author or authors in question.

The copyright in the content published on our website are owned by Terrasolid Ltd. except where otherwise indicated by a third party. We publish the materials of third parties as supplied to us and are not responsible for their accuracies or up-to-dateness. Images, trade marks, and brands are also protected by other intellectual property laws and must not be reproduced or appropriated in any manner without written permission of their respective owners.

Data protection & Privacy notice

Updated 30.5.2018

We would like to expressly point out that the transmission of data via the Internet (e.g., by e-mail or web form) can offer security vulnerabilities. It is therefore impossible to safeguard the data completely against access by third parties. We cannot assume any liability for damages arising as a result of such security vulnerabilities.

The use by third parties of all published contact details for the purpose of advertising is expressly excluded. We reserve the right to take legal steps in the case of the unsolicited sending of advertising information; e.g., by means of spam mail.

Terrasolid is responsible for processing of personal data on the legal basis defined in this Privacy Notice (e.g. marketing and sales; sourcing, financial and other administration and business management; customer and reseller relationship management; training and support).

What is the legal basis for and purpose of the processing of personal data?

The basis of processing personal data is the performance of a contract and Terrasolid’s legitimate interest (e.g. customer relationship management, invoicing, direct marketing).

The purposes of processing the personal data are:

  • Delivering, maintaining and developing our products and services.
  • Fulfilling our contractual promises and obligations with customers and resellers.
  • Ensuring and protecting our legal rights under the contracts and law.
  • Taking care of the customer and resellers, and communications with the customers and resellers.
  • Organizing marketing events, surveys and marketing research.
  • Organizing training events.
  • Analyzing and profiling the behaviour of a customer or other data subject such as a potential customer.
  • Direct marketing of our products and services by mail and electronic marketing (including newsletters by email).
  • Targeting advertising in our and others’ online services and products.
  • Detecting, preventing and investigating fraud and other criminal offences.

Personal data of the following categories of data subjects are processed:

  • Customer contact persons.
  • Potential customer contact persons.
  • Non-organizational customers/students.
  • Reseller contact persons.
  • Other data subjects showing active interest in our services and products.

What data do we process?

We process the following personal data of our customers or resellers and their employees or other data subjects (like individuals participating in our trainings and events):

  • Basic information of the data subject such as name, email address, phone number, address, country of residence.
  • Information of company and company’s contact persons such as name and VAT ID of the company and names, email address, phone number, address, country of residence, role/title and professional interests of the contact persons.
  • Information related to the licenses of the data subject such as Terrasolid software license information.
  • Information related to event participation and trainings such as name, date and location of the event, courses attended, dietary information (only collected with the consent of the data subject).
  • Information related to technical support requests such as the name, company name, email, phone number of the person requesting support, Terrasolid software setup and its software environment as far as it is relevant for the support request, Terrasolid software licenses information, and all information required for solving the technical support request.
  • Information related to contacts and communication such as web form submissions, feedback and contact requests.
  • Information related to the behavior of the data subject in the services and website, which is used for profiling and logging purposes such as the sites and services visited, the duration of visits/use, actions taken on the sites and in services, troubleshooting, security and performance monitoring.
  • Technical information about the data subject’s end devices such as IP address, MAC address and operating system.
  • Possible direct marketing prohibitions and consents.
  • Other possible information supplied by the data subject him-/herself.
  • Information about the use of social media, e.g.: Terrasolid’s website may include Social Media Features, such as the LinkedIn and Facebook Like button and Share button. We collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a Terrasolid web page or app containing them, information from your browser may automatically be sent to the other company. Please read that company’s privacy notice for more information.

From where do we receive data?

We receive personal data concerning customers primarily from the following sources: from the data subject him-/herself, the customer organization the data subject works for and our resellers.

We receive personal data concerning potential customers primarily from the following sources: from the data subject him-/herself, our resellers, search engines, newspapers and other news sources, social media networks, contact information providers and company websites.

For the purposes described in this privacy notice, personal data may also be collected and updated from publicly available sources, and based on information received from authorities or other third parties within the limits of the applicable laws and regulations.

The collection and updating of data under this register is performed manually and/or by automated means.

When you browse, read pages or download information on our website, we automatically gather and store certain technical information about your visit. This information never identifies who you are. The information we collect and store about your visit is listed below:

  • The Internet domain and IP address from which you access our website.
  • The type of browser (e.g., Netscape, Internet Explorer) and operating system (Windows, Unix) used to access our site.
  • The date and time you access our site.
  • The pages you visit.
  • If you linked to our website from another website, the address of that website.

This information is only used to help us make the site more useful for you. With this data we learn about the number of visitors to our site and the types of technology our visitors use. We never track or record information about individuals and their visits.

To whom do we disclose and transfer data outside of EU or EEA?

We disclose personal data to our resellers. Data may be disclosed to authorities under compelling provisions.

How do we protect and how long do we store the data?

Only those of our employees, who on behalf of their working duties are required to process customer data, have access to the systems containing personal data. The information is collected into databases that are protected by firewalls, passwords and other technical measures. The databases and the backup copies of them are stored in locked premises and can be accessed only by certain pre-designated persons.

We store the personal data for as long as is necessary considering the purpose of the processing. Personal data about customers is processed and retained during the customer relationship and as long as we deliver services, and if legislation does not require otherwise. Personal data about potential customers is deleted or updated when it is discovered to be outdated or the data subject is deemed unresponsive to the marketing.

We estimate regularly the need for data storage taking into account the applicable legislation. In addition, we take care of such reasonable actions of which purpose is to ensure that no incompatible, outdated or inaccurate personal data is stored in the register taking into account the purpose of the processing. We correct or erase such data without delay.

What are your rights as a data subject?

As a data subject you have the right to know what kind of personal data has been collected and processed by Terrasolid. Upon the data subject´s request, we will rectify, remove or supplement any incorrect, unnecessary, incomplete or outdated personal data.

Data subjects are entitled to prohibit the use of the data for direct advertising, telemarketing and other forms of direct marketing, as well as to prohibit the use of the data for use in questionnaires and market research.

Data subjects may also withdraw consents they have given, (in cases where the processing of the data is based on their consent), object to or restrict processing of their data in cases defined by law, and the right to complain to the data supervisory authority in their jurisdiction or with the power to investigate processing concerning their personal data.

Data subjects have also the right to object to profiling in so far as it relates to direct marketing (based on our legitimate interest). Additionally, data subject may have a right to request their data to be delivered to them in a standard format, in cases where the processing of data is based on their consent or a contract between us.

Who can you be in contact with?

Contacts and requests concerning this privacy notice shall be submitted in writing to Terrasolid or you can contact your local Terrasolid reseller.

Changes in the Privacy Notice

Should we make amendments to this privacy notice, we will place the amended statement on our website, with an indication of the amendment date. We recommend that you review this privacy notice from time to time to ensure you are aware of any amendments made.