License Server and Manager - FAQ

Frequently Asked Questions:

Terrasolid License Server and License Manager

On this page you can find a collection of frequently asked question related to License Server/Service and Manager software. Please have a look at the questions and answers before you contact Terrasolid Support. The questions are roughly sorted into different topics:

Setup License Server/Service and pool licenses

License Server and License Manager connection

Request and return licenses




Setup License Server/Service and pool licenses


How do I implement pool licenses?

Download and install Terra License Server and Manager, test the communication between Server and Manager, and register your License Server with Terrasolid. This is described in detail on the License Server and License Manager webpage. When Terrasolid has send you license files, stop the Terra License Service (if applicable) and copy the license files to the pool license folder of your License Server installation directory. The default directory is c:/terra/pool0xx, where xx stands for the latest major version number. Restart Terra License Server and Terra License Service (if applicable).

top

When I run setup.exe from license_server.zip, an error message appears: 'File % was not found'.

Copy the license_server.zip to another location (e.g. c:/temp) and run the setup again.

top

If you close the License Server application dialog, does this shutdown the server?

Yes, if License Server is installed as application only. License Server application does not run as a background service. It must run if someone wants to check out or return licenses from client computers.

If License Server is installed as service, the application dialog serves only as user interface for settings. It can be closed and license check-out/check-in is still possible as long as the service runs.

top

We have installed the License Server on our mainframe server. Why does it stop working when the operator logs out from the mainframe server?

If License Server is installed as pplication only, it typically closes on users' log out. This can be avoided by switching the user or locking the computer instead of logging out. The better alternative is to install the License Server as service.

top

Is it possible to run two versions of License Server on the same server machine?

You can run two instances of license_server.exe or two Terra licenses services at the same time. You just need to have two separate installation folders, such as c:\terra\pool014 and c:\terra\pool015. Each folder must contain its own copy of license_server.exe and its corresponding license files. However, Terrasolid provides network licenses only for the latest software version. Therefore, the license files expire on 31st of March every year. After that, a new version of License Server is required in order to serve for the new license files. Therefore, it is rather uncommon that there are two versions fo License Server required.

top

Is there a maximum check-out time for licenses beyond what is set in the License Server settings? E.g., can I set check-out times of 365 or more days?

It is not recommended to allow long check-out periods for network licenses.
In general, server licenses for one major version are valid until 31st of March of the year following the release of the major version (e.g. version 014 is valid until March, 31st, 2015). If you request a license for more days then the number of days until next 31st of March from the server, the license will be valid on the client computer until the expiration date of the longest-lasting free license on the server. The reason behind the yearly changing major version number is that customers must have a maintenance agreement in order to update to the next major version. Without renewing the maintenance agreement, customers get node-locked licenses for their latest software version after their network licenses expired.

top

Do network licenses suit for a small company?

Yes. We have tried to keep the license system easy to install, maintain, and use for small as well as large companies. The major advantage of the system is its flexibility regarding the usage of a license on different PCs and/or laptops. Thus, a license can be used wherever it is needed.

top

License Server and License Manager connection


I have installed License Service and copied new license files in to pool license folder. The licenses are shown as available in the License Server dialog. I also installed License Manager and established the connection to the License Server. Why does the Manager display 'Bad access code' if I try to check-out licenses although the access code is correct?

After changing settings for the License Server/Manager and/or copying new license files into the network license folder on the server, you must restart the License Service in the Services dialog of Windows. Only after the restart, the service can recognize changes. It is recommended to pause the service when you do changes or license file updates, and resume the service after all changes are done.

top

Can License Manager on a PC/laptop that is located outside our local area network (LAN) connect to the License Server?

You can connect to the License Server and check out licenses via Virtual Private Network (VPN).

top

Which network port (TCP/UDP?-number) is used by License Server/Manager for communication?

The License Server/Manager communication does not use TCP protocol. It's enough that the Manager can connect via LAN or VPN to the Server to generate and return the licenses from/to the license pool folder. The number of the port used for communication depends on the local situation. Therefore, we cannot say in advance which port must be opened, e.g. in firewall settings. You should just start the communication by the License Manager and check which port it tries to use.

top

The license check out works if I'm logged in but if another user is logged in on my PC, he cannot check out licenses although he can "see" the license folder (/terra/pool0xx) on the server via Windows network.

To "see" the license folder from the client computer may be insufficient if the user does not have permissions on the server. If there are different networks, only that LAN is valid to which the server is connected. Please contact your system administrator for granting permission to the user and possibly further help.

top

When I check out licenses, the License Manager dialog displays license status 'invalid'.

Please check the following:

  1. The License Manager has been installed with administrator permissions.
  2. The user has standard Windows users' permissions and READ AND WRITE permissions for the license folder in the Terrasolid software installation directory (e.g. c:/terra/license) on his computer.
  3. Be sure that the license folder setting points to the correct folder. E.g., if you have installed Terrasolid applications for MicroStation V8 in /terra/ and for V8i in /terrav8i/ folders, check the license path in the configuration of MicroStation or Terrasolid software (in file 'terra.cfg').

top

Request and return licenses


Does the user always have to use License Manager to check-out a license or does the software automatically request it if needed?

In general, licenses must be requested using the License Manager before a software product can be used on a client computer. An exception is TerraSlave. If TerraSlave is running on the same computer as TerraScan and if a network license is available for TerraScan, there is no additional license required for running TerraSlave on this computer. If TerraSlave is running on a separate computer without TerraScan, it can be configured to request a license automatically.

top

How I can return licenses to the server if my PC get broken or if the client - server connection gets interrupted for some reason?

There is no way to "return" licenses without using the License Manager on the client computer. If this doesn't work anymore, you have to wait until the license period has expired. Therefore, we recommend license check-out periods of a reasonable time frame, e.g. 7 - 14 days, to avoid longer license availability problems.

top

Read more:

>> License Server & Manager Users Guide

>> Animations related to License Server & Manager setup

>> License Server & Release Notes

If you did not find the solution for your problem, please contact Terrasolid Support.

© Terrasolid Oy, 2012-2017
All rights reserved.

Optimized for Firefox 10+, IE 9+, Opera 12+, Chrome 34+
JavaScript must be enabled

Impressum, Disclaimer & Privacy

Last update on this website: 23.10.2017
Last update on this page: 03.11.2015